Frequently Asked
Questions

When the club registers you, you will receive a welcome email from Poplars CC containing your Player ID and a temporary password.

1. Go to the portal and click Player Login
2. Enter your registered email address
3. Enter the temporary password from the welcome email
4. Click Sign In
5. You will be prompted immediately to set a new permanent password
6. Choose a strong password (at least 8 characters) and confirm it

You can reset your password at any time from the login page:

1. On the login page, click "Forgot password?"
2. Enter your registered email address
3. Click Send Reset Link
4. Check your inbox for an email from Poplars CC
5. Log in with the temporary password in the email
6. You will be asked to set a new password straight away

Your username is your email address — the one you gave to the club when you registered. You also have a Player ID (e.g. PCC-18080) but this is not used for login; it is just your club reference number.

1. Log in and go to the Profile tab
2. Scroll to the Change Password section
3. Enter your current password
4. Enter and confirm your new password
5. Click Update Password

Click your name in the top right corner of any portal page, then select Logout from the dropdown. You will be returned to the login page. Always log out when using a shared or public device.

Yes — the portal is fully mobile-responsive. Open any browser on your phone (Chrome, Safari, etc.) and navigate to the portal URL. All features work on mobile including viewing your fees, responding to availability, and updating your profile.

Tab	What it shows
🏠 Overview	Fee summary, match count, outstanding balance at a glance
💰 Finances	Full fee breakdown and payment history for the season
📋 History	Every match and nets session attended, newest first
📅 Fixtures	Upcoming 2026 SNCL Division G matches
📹 Resources	Links to training videos and club photo album
👤 Profile	Update phone number and change password

The Overview tab is the first thing you see on login. It shows your match count, nets sessions, total fees owed, total paid, and your outstanding balance for the season. You can switch between seasons using the year selector in the top right.

Attendance is recorded manually by the administrator after each match or nets session. If a session is missing, please contact Naresh Sampara (Treasurer) or the admin team and they can add it. Allow 1–2 days after a match for records to be updated.

The Fixtures tab only shows upcoming matches — past fixtures are automatically hidden. This keeps the page clean and relevant. To see your attendance history for past matches, use the History tab instead.

The Resources tab links to the club's shared Google Drive folder (training videos) and Google Photos album. If a link is not working, please contact Nagendra Vadakattu (Website Admin) who can update the links.

1. Log in and click the Profile tab
2. Find the Phone Number field and update it
3. Include the UK dialling format (+44 or leading 0)
4. Click Save Changes

Fee	Amount	When charged
Annual Registration	£50.00	Once per season, every player
Match Fee	£12.00	Per match attended
Nets Fee	£6.00	Per nets session attended

For example, if you attended 5 nets sessions, your total owed would be £50 (registration) + £30 (5 × £6) = £80.

If your balance appears incorrect — for example a payment you made is not showing, or a session you missed is being charged — please contact Naresh Sampara (Treasurer). Payments and attendance are recorded manually by the admin team, so occasionally an update may be delayed.

Payments can be made by cash or bank transfer. Contact Naresh Sampara (Treasurer) for the club bank details. Once you have paid, the treasurer will record your payment in the portal and your balance will update.

Yes — the £50 annual registration fee is charged once per season for every player. It covers your club membership, ECB affiliation, and administration costs for that year.

Yes — use the year selector in the top right of your portal (Overview and Finances tabs) to switch between seasons. All historical data is stored and accessible.

All 2026 SNCL Division G matches are played on Saturdays at 13:00. Home matches are at Clifton Playing Fields, Farnborough Rd, Clifton, Nottingham NG11 8JU. Away match venues will be confirmed by the captain closer to the date.

When the captain needs to know who is available, you will receive an email directly from Poplars CC. You do not need to log in to respond.

1. Open the availability email in your inbox
2. Read the match or nets details in the email
3. Click one of the three coloured buttons: ✅ Available, ❌ Not Available, or 🤔 Maybe
4. Your response is saved instantly — that's it!

"Maybe" means you are unsure at the time of responding. Please try to confirm as early as possible by clicking Available or Not Available once you know, as the captain needs to finalise the squad. If in doubt, contact the captain directly by phone or WhatsApp.

First, check your spam or junk folder. The email comes from the club Gmail account. If it is not there, your email address in the portal may be incorrect — contact Nagendra Vadakattu (Website Admin) to verify. The captain can also resend availability requests to players who have not responded.

Fixture changes are communicated by the captain via email availability messages and the club WhatsApp group. The portal fixtures list is updated as soon as possible but always confirm with Srikanth Gubili (Captain) for the latest.

1. Log in as admin and click New Registration in the sidebar
2. Enter the player's first name, last name, email, phone, and date of birth
3. Select their role (Player or Admin)
4. Click Register Player

The system automatically creates a player record with a unique Player ID, creates a portal login with a temporary password, and sends a welcome email to the player.

For recording multiple players at once (recommended after matches), use Group Attendance:

1. Click Group Attendance in the sidebar
2. Select the fee type (Match Fee or Nets Fee)
3. Select the date
4. Tick the checkboxes next to each player who attended
5. Click Record Attendance

For a single player, use Attendance & Fees instead.

1. Click Player Payments in the sidebar
2. Search for the player by name or ID
3. Select the fee type and enter the amount and date
4. Choose payment method (Cash or Bank Transfer)
5. Click Record Payment

The player's balance will update immediately and they can see it in their portal.

1. Click Availability in the sidebar
2. Select the request type: Match, Nets, or Custom
3. For Match, select the opponent from the fixture list — the date auto-fills
4. Under Send To, choose All Players or Select Players
5. If selecting players, use the search box to find and tick each one
6. Click Send

Players receive an email with clickable Available / Not Available / Maybe buttons. No login required for them to respond. Track responses in the Response Tracker on the right.

1. Click Blog Posts in the sidebar
2. Fill in the title, category, and set status to Published
3. For match posts, add opponent, date, and score in the Match Details section
4. Write your article in the content field
5. Drag and drop photos onto the upload area (multiple photos supported)
6. Click Save Post

Published posts appear immediately on the public website blog page. Set status to Draft to save without publishing.

1. Click Club Documents in the sidebar
2. Select the category (e.g. Insurance)
3. Enter a Bundle Name to group related files (e.g. "Insurance 2025")
4. Drag multiple files onto the drop zone — you can upload 3–4 at once
5. Name each file individually in the list that appears
6. Click Upload

Files with the same bundle name collapse into a single folder card on the documents page, making it easy to manage groups of related documents.

Query type	Contact	Role
Payment / balance issues	Naresh Sampara	Treasurer
Match selection / availability	Srikanth Gubili	Captain
Login / portal problems	Nagendra Vadakattu	Website Admin
General club enquiries	Aneesh Dangeti	Secretary
Sunday matches	Naresh Monala	Sunday Captain
Social media / photos	Ajay Gopu	Social Media

First, try refreshing the page or clearing your browser cache. The portal runs on Google Cloud Run which has 99.9%+ uptime. If the issue persists after a few minutes, contact Nagendra Vadakattu (Website Admin).

Speak to Aneesh Dangeti (Secretary) or any committee member. Once you provide your name, email and date of birth, an admin will register you in the system and you will receive a welcome email with your login details within 24 hours.

Yes. Player data is stored in Google Firestore — a secure, encrypted cloud database. Passwords are stored as cryptographic hashes (never in plain text). The portal is hosted on Google Cloud Run with HTTPS encryption. Only authorised club administrators have access to player records. Your data is not shared with third parties.